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April 06, 2005
Of Leaks Trash and Entitlement
It's obviously been a long time since I've done any "regular" hotel living. I can't count resorts such as in Brazil or Las Vegas or even a condo in Maui as Regular. I'm referring to the Sunday to Friday business routine...trying to live a normal life while traveling and staying in hotels.
We try to find extended stay type places..Residence Inns and Summerfield Suites tend to top the list becasue of their full kitchen arrangements. Now they may not come with full kitchen utensils but at least there is a stove/oven/dishwasher and full fridge in the room. A bed, a desk, high speed access, kitchen and sitting area are our biggies.
I don't expect anyone to clean up after my coffee making...I'll clean the vac pot thank you. I don't care if they don't vacuum or wipe the floors...just make sure I have toilet paper and towels but if you say you are going to do something, then I really expect you to do it.
The Leak. No One came to check on the leak under the sink yesterday; not that I sat there waiting. I really didn't care that much. So on our way to evening social hour/light dinner, we checked at the desk to find out what was being done about it. "aaaahhhh ..I know what happened there...When you came down to report the leak, she either misunderstood what you said or you gave her the wrong room number but they went to room 811 which was an unoccupied room! 511...we'll get that looked at right now" Ooooooookkkkkkkkkkk...I'm not one to quibble about fault but....well yes I am. Excuse me? *I* gave her the wrong room number?? What? I was out to trick her? Annoy her? I had freaking water where it didn't belong in room 511..I wanted it fixed! Soooo since we didn't want to "fix our own pizzas with our choice of toppings in a microwave" we went back to the room to find our handy dandy maintenance man on his way over....without tools. " What seems to be the problem here?" "ummm....water leaking under the sink...slow draining as well as I told the front desk." My hero tightened the connection with his bare hands no less and voila! no leaking when he ran the water full tilt! Did he not notice water was collecting in the sink without a stopper? Maybe he didn't notice the water was still draining out of the sink as he left the room? Maybe he was only there to fix the leak. Maybe he thinks I'm a moron because I didn't just tighten the connection myself...afterall, he was able to fix it with his bare hands...pesky hotel guests are soooo useless. We'll see how long it lasts.
Oh and BTW...when housekeeping came to clean the room, how come she didn't notice the puddle on the floor near the kichen sink?

I'm sure it's very difficult to deal with the demanding public but I do not go out of my way to make things difficult for the people who "work to serve me". I have to admit I've seen rooms people have vacated...I'm appalled at how they can turn a room into a shambles in such a short time. I've also been disgusted with how people leave a mess in theaters and stadiums...and planes. Oh My goodness, people..airplanes..I can NOT believe people can leave such trash around when the flight attendents are up and down the aisles 500 times asking for your trash.
Ok..that's my PSA for today...clean up after yourselves, you piggies. Maybe then we'll all receive better service when it really matters. ..and before you think me a snob...some of the worse trashed rooms have been at five star resorts and on planes first class and business class can be pretty much trashed as well. Long live the entitled...huh?
Enjoy your day and pick up your litter and maybe even extend that to some stray bottle or can you didn't even leave! ...aren't you embarrassed that we have had to have fines for littering?
Posted by frani at April 6, 2005 08:48 AM
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