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August 24, 2004
My big mouth......
A funny thing happened on the way to investigating the funky noise coming from the new car today.....I was impressed. Today the big mouth will be used for good! Secor's Auto Center in New London Connecticut shocked me to the extent that I have been speechless most of the day!
I walked in to their service center this morning at 8:45am without an appointment and without specified complaints about the car. I told him we both thought there was something going on but I couldn't explain it. By 9:15am I was in their customer lounge after the car info had been "entered into their system" and assured they would be checking it out for me; I looked out the window to find that my car had actually moved from where I had parked it! Oh my goodness! Now mind you this is a dealership...I didn't buy the car from them..I walked in off the street unannounced! It wasn't too long before the service guy came to inform me of the results...left front wheel bearing was the culprit...he actually had to come up a flight of stairs to the lounge to tell me this, ya know. AND it was a warranty issue AND they were about 60% done with the replacement. I was out of there around 11am with no one asking me for $500...without forking out a dime or a credit card. I had never in my life had warrantly work done before...I had no idea how it worked. There were all these zeros in the amount columns! Wow!
Ok Ok...so maybe I did know how warranties work but I have never been treated this well by an auto dealership before......Thank you. Oh yeah..another amazing thing...the funky noise was gone. They were right!
Posted by frani at August 24, 2004 06:18 PM
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