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February 22, 2003
How to lose your customer in 10days
Take one Businessman traveler on an airline...let's say it's USair.
First you lose one of his shirts while doing a luggage check ( 5 come out 4 go back in)
You change flight numbers without informing him or post two flights going to the same place under 2 different flight numbers. You make it impossible to connect with a rental car bus from the puddle jumper baggage claim without walking to a different terminal outside ( I know the blizzard was not within their control)
Your Web-check in may work just fine..too bad no security gate will accept it as valid
You restructure your feeder airports with regional jet service which can't handle complexities such as operating on schedule and luggage handling.
You inform passengers their flights is ontime right up to boarding time when you announce the aircraft on which they will be traveling has not left their last destination and has yet another stop before it arrives to get them.( see above)
You arrange to have 1/3 of your passengers have luggage issues upon arrival at their destination at 11PM but the next flight from PHL is due in around 10am( see 2 above)
You then inform said passenger the next morning that his luggage did not make the connecting flight and is scheduled to arrive after 3pm . Hard to conceive of it's missing it's connection on a direct flight. ( see 3 above)
You send Mutt out to deliver luggage where upon he cannot manage to back out of the driveway without running onto the lawn...and proceeds to spin his back tire continuously until he has buried it completely. He calls Jeff who has a 4 wheel drive Subaru and they proceed to spin their tires and create the beginnings of a gouge in the driveway which was rescraped in Nov to remove gouges. They call in a tow truck and upon arrival it's driver exclaims "How the hell did you manage this in a driveway as big as the interstate?"
Ok..so it was midly entertaining for a few minutes and I'm starting to do laundry at 4pm Saturday afternoon for repacking for a 3:30 Sunday flight on ...you guessed it...USAir! ...and thus the cycle continues
Checking for competitive flights to next month's destinations produces a likely candidate....ah yes United Airlines....didn't we abandom them in favor of USAir a few years ago??? Rrrrrrrriiiiiiiight! sigh!
Curses Foiled again..........
Posted by frani at February 22, 2003 06:17 PM
Comments
Lets see pictures of the driveway!
Posted by: KnipSter at February 23, 2003 08:20 AM
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