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February 24, 2003
Bus Bus to Albany......
It's really hard to know how to respond to the events of yesterday. Do the ends really justify the means?
USAir has no control over the weather...I will give them that much. However, if their planes were on schedule ( aircraft maintenance issues), they would have made it in and out of this airport before the snow storm....there would not be 2 planes of people diverted to CT...there would not be a bus of people shipped to Montreal...there would not be 2 busloads of people shipped to Albany. Passengers were basically told to take the buses to Albany or expect not to get out of Burlington for at least 2 days. Those small regional jets just can not accommodate flight cancellations! Ggggrrr.....
So while Greg was being bussed to Albany ..in less than ideal driving conditions ( the driver admitted later he was quite nervous about the drive on occasion), I proceeded to try to get him to DC. Now of course this is no easy reservation swap...no no no...we had some creative ticketing options in play to take advantage of tickets already purchased to go someplace he didn't need to be....it just happened to be on the way to DC. Got that? Sooooooooo..the straight forward approach would have been to just put him on a direct flight from Albany to DC...BUT that could not really be done because of mysterious ticket swapping policies( not to mention extra $$). So we did the best we could and got him on a flight to Phillie with a connection to DC...he'd still get there this morning...early. Sooooooooooooooooo...he arrives to check in at 4:30am...and he isn't booked on those flights. hhhmmm...is he booked on anything? "ahhhh yes here you are...you are booked on the direct flight from Albany to DC." !!!!!?????
Kind of hard to be angry.........but it sure is a mystery.
PS.....how we know about the bus to Montreal. Greg's cousin and her husband were bound for a cruise. They got to the airport at 5am from God's country up in the Northeast Kingdom....after hours of delays they were put on a bus to Montreal where they were ( will be?) put on a flight to Cozumel or Cancun or somewhere to meet up with the cruise ship......all because THIS regional airline posing as USAir can not seem to do anything right. Just maybe USAir wants to cut service to Burlington but just can't seem to pull the bandaid off quickly.......they would rather torture us first. Losing their customer base would certainly justify pulling up stakes in Vermont.
...I may have been awake since 2:59 this morning but at least I wasn't bussed to Albany....
Posted by frani at February 24, 2003 06:26 AM
Comments
Oh Poor Fran and Greg....is Greg here in DC now? did he get dome sleep?
Posted by: Risa at February 24, 2003 10:01 PM
This is fuuuunnnn. You are also #s 2 &3 on google for Knitknacks!!! somebody out there loves you.
Anna
Posted by: Anna at February 25, 2003 09:50 AM
ya want cool, do a search for Johnston Tartan. Awww yea.
Posted by: Morgan at February 26, 2003 03:46 PM
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